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Online Payment Help

Library Card / Password

You must have a current Austin Public Library Card (the library card number may be found on your Austin Public Library card) and know your password/PIN in order to log in and pay fines and fees online. If you have forgotten your Password/PIN, please call Customer Service at 512-974-7475, or reset it online: APL Catalog - Password Reset Call Customer Service @ 512-974-7475


Fine & Fee Payments

The City of Austin and Austin Public Library have teamed up to offer online fine and fee payments via JP Morgan Chase. After you login and select the fines or fees you wish to pay, you will leave the Library’s website and be transferred to the JP Morgan Chase Pay Connexion to make the actual payments. If you have questions about your account, fines or password/PIN, please contact Customer Service at 512-974-7475.

Bill Reasons

  • Damaged Materials - Charge for returning items in damaged condition.
  • Lost & Process Fee - Charge for Lost (non-returned) items and processing fee associated with Lost (non-returned) items.
  • Overdue - Charge for returning or renewing items after the due date.
  • Referral - Fee to recover Collection Agency service cost when account was referred to a Collection Agency. All charges owed must be paid in full, in order for the library card to be used.
  • Replaced Media - Charge for missing Audio / Visual piece.
  • Unclaimed Holds - Charge for Holds not picked up within the 10 calendar day hold period.