Online Payment Help
Detailed Online Payment Help
We have compiled a detailed step-by-step set of instructions to assist in navigating the online payment system. Please review the PDF below to help resolve any issues, or please call Customer Service at 512-974-7475
Library Card / Password
- Requirements
You must have a current Austin Public Library Card (the library card number may be found on your Austin Public Library card) and know your password/PIN in order to log in and pay fines and fees online. If you have forgotten your Password/PIN, please call Customer Service at 512-974-7475, or reset it online:
Fine & Fee Payments
- Citybase Payment Portal
The City of Austin and Austin Public Library are now using Citybase for online fine and fee payments. After you login and select the fines or fees you wish to pay, you will leave the Library’s website and be transferred to the City of Austin branded Citybase payment portal to make the actual payments. If you have questions about your account, fines or password/PIN, please contact Customer Service at 512-974-7475.
Fine & Fee - Bill Reasons
Damaged Materials
DAMAGECharge for returning items in damaged condition.
Lost
LOSTCharge for Lost (non-returned) items. .
Overdue
OVERDUECharge for returning or renewing items after the due date.
Referral
REFERRALFee to recover Collection Agency service cost when account was referred to a Collection Agency.
All charges owed must be paid in full, in order for the library card to be used.Replaced Media
MEDIARPLCharge for missing Audio / Visual piece.
Unclaimed Holds
UNCLAIMEDCharge for Holds not picked up within the 10 calendar day hold period.